Frequently Asked Questions

Login and Registration Issues

Why Can't I Login?
I've lost my password!
I registered but cannot log in!

Shopping

How to shop by category?
How to search for Products?
How to purchase an item?
How to remove an item from the shopping cart?
How to view order history?

Managing your Account

How to create an Account?
How to edit Account Information?



Login and Registration Issues
Why Can't I Login?

You must register in order to log in. If you have registered and you still cannot log in then check and double-check your username and password. Usually this is the problem.
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I've lost my password!

Don't panic! While your password cannot be retrieved it can be reset. If you forgot your password, to request a new ONE TIME use only password via e-mail,enter your e-mail address, and click the 'Request A New Password' button. You will then have to immediately change this password again after you login with it next time. Passwords are not recoverable in the system, so if you lost your password, the only option is to request a new one time use temporary password.
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I registered but cannot log in!

Check that you are entering the correct email address and password.
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Shopping
How to shop by category?

If you are interested in seeing products according to category, simply select the link from the list on the left panel of this page.
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How to search for Products?

Type in the name or Item number of the product that you are searching for into the search box at the top right of this page. Then, click "Go". You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or place the item in your cart.
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How to purchase an item?

Click "Add to Cart" found in every Product detail.
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How to remove item from the shopping cart?

In the Order Summary section located on the Checkout page, change the listed Quantity of the item you want to remove to (0), and then simply click the Update Cart button located under the Order Summary section.
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How to view your order history?

Returning customers can click here to view their order history.
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Managing your Account
How to create an Account?

To create an account, go to our Register page. From there, you will be able to register with us. You will also be able to register during your check-out process.
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How to edit Account Information?

You may wish to change your account information if any of the other information we have - including payment methods - has changed.
To view and make changes to your account, follow these simple steps:

1) Go to Your Account page
2) Type your new information in the fields provided.
3) Update your account by clicking the Update Account button at the bottom of the page.
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